Poppy Company FAQ
This page contains answers to common questions, along with some tips and tricks that we have found useful and presented here as questions.
How do I order ?
We currently have an Ebay Store and take orders over the phone with credit cards. We can also take orders via Email through Paypal Invoice. Our Ebay Store is: http://www.stores.ebay.com/poppy-company or you can visit our shopping cart: Start at Cover finder to find your model:
When will my order ship ?
Our covers are in stock and ready to ship. We ship daily via UPS to the US and US Mail for International shipments.
Our shipping prices are set up for UPS Ground and USPS International Priority (usps.com) shipping from Brownsburg, Indiana 46112 USA. If you need our products faster, please let us know and we will quote you a variety of shipping options. You can also see our page on Shipping Information.
Can I get a different Color ?
Unfortunately we can not make special colors or color combinations. We purchase very large quantities in order to keep our prices low and our covers available which makes it impossible to do special orders or changes to covers.
What is the cover fabric?
Our fabric is Sur Last® Solution Dyed Polyester which is made here in the USA by Glen Raven Mills the manufacturer of Sunbrella. Sur Last is fade resistant, water resistant and very durable. It is the OEM choice fabric of Yamaha, Honda, Mastercraft, Baja, Malabu, Kawasaki, Four Winns, and more! This is a high end fabric!
Do these covers have a softer lining for the obvious chafing areas?
Our covers are made of SurLast® Solution Dyed Polyester which is non-abrasive. Our covers are also very fitted and offer the Vacu-hold® system. As air passes over our Vacu-hold vents, the air pulls out of the cover and sucks it down to the boat. The cover doesn't move around! It doesn't flap in the wind or wear your grips off like other non-Vacu-hold covers. Its high end! No lining needed.
What is a Pooling Pole System?
Its a system of poles or a pole used to tent a boat cover to insure tight and sloped so rain runs off instead of pooling/collecting water. It is included with every Jet Boat Cover and is specifically designed for each cover.
What is the easiest way to put the PWC cover on?
The easiest way to put a PWC cover on is 1). Bars 2). Nose 3). Back 4). Adjust the shockcord at the bottom, one time only 5.) Attach the J-Clips located on the hem, 1/2 way down the hull. Clip them underneath to the rub rail. The RXT model has 2 per side since the cover is so large.
What does the 2-Year Warranty Cover?
If at any time within the first two years from date of purchase the cover fails to perform properly due to defects in materials or workmanship, and you will be issued an RGA (Return Goods Authorization) number to return your cover for inspection, upon approval, your cover will be repaired and returned to you in a prompt and orderly fashion. Warranty liabilities limited to cover replacement only. Note: Accidents, neglect and misuse* is not covered.
*(Use the cover as it was designed with the pooling poles properly installed and the cover tightly pulled down around the hull and ratched or it will be considered misuse)
What is the ratchet boot assembly?
The cover is held on by the Ratchet Boot assembly which is a piece of webbing sewn in the hem. The tighter you ratchet it, the further down the hull it goes so it can't come off. The cleats hold the cover but really to keep it in the right position, not holding it on. That is the ratchets job. The Vacu-hold vents keeps it from flapping in the wind.
Do aftermarket towers work with the tower cover?
No! Our Tower covers only work with the OEM Seadoo Tower, mounted by Seadoo or in the exact location that Seadoo mounts them. Aftermarket towers have different foot prints and are mounted in different spots so the holes in the cover, won't line up with your down tubes. What people do with after market towers is have a custom cover made or take our cover or the factory Seadoo cover and have it modified locally buy an upholstery shop. We can not do it, it has to be done locally to have the boat in hand to cut/measure/sew.
Will my Bimini Top fit under the cover?
Only the OEM Seadoo Bimini Top installed when your boat came from the factory fits. We have accounted for the exact bimini bow stack height and radius to fit under the cover. If its a replica, installed later or a replica it may not. You might have to install a quick release pin, remove and store in the boat. The bimini does not ride outside of the cover in radar. The cover is meant to protect the bimini, boot and tubing.
Do we have cockpit/bow covers?
No, we only have model specific, fitted full covers. Your best bet is to take your cockpit/bow cover to a local shop and have them duplicate it so you won't have to redrill/move snaps in your gelcoat.
We ship everyday, Monday-Friday, both UPS and US Mail.
Continental US Shipments via UPS Ground, Express shipments best way. http://www.ups.com
International Shipments via US Mail Priority. US Mail Website is: http://www.usps.com
Please email us for a shipping quote, we use a shipping cost calculator to your zipcode. Our shopping cart will give you exact costs when you fill out your address.
PWC covers weigh 5 pounds. Boat covers Weigh 12-23 pounds depending on size.
We accept Mastercard/Visa/Discover over the phone, Paypal invoice, or orders through eBay.
International shipments are shipped via US Mail Priority (6-10 business days delivery time), Express is 3-5 business days all depending on customs clearance.
We will be happy to send your cover via other methods and express. Please email or call us for quotes at firstname.lastname@example.org or 317-442-2491 International, I will only ship US Mail. UPS and Fedex brokerage and duty is variable and causes tons of issues.